Job description:
Job Responsibilities
- Overall business analysis and documentation, system configuration, customer support and solution testing for projects and system enhancements.
- Work closely with colleagues and other business stakeholders to deliver various projects.
- Participate in project definition workshops with clients to develop detailed business requirements and documentation.
- Interact with clients to understand their needs and to anticipate ways in which our solutions can enhance their business processes.
- Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.
- Provide specialized Levels application support. Identify the root cause of issues, and triage with the appropriate team.
- Source additional support from other teams to resolve underlying issues as needed.
- Maintain the system documentation; run books and required changes to user documentation as incidents are resolved.
- Support the Product Team at specific phases of the development life cycle: Application Lifecycle Management (ALM), design, build, testing, deployment and release.
Requirements:
- Bachelor in Computer Science/similar background, or equivalent preferred
- Functional knowledge of SAP applications is preferred
- ITIL Certifications preferred
Experience
- 3 years to less than 5 years
Desirable Experience:
SAP (FI/CO / HR / MM / OT SD); Microsoft Visual Studio; Sublime Text Systems, Applications and Products (SAP) Certified Online Databases: CIDOC-CRM Security and Safety Criminal record check; Basic security clearance
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Combination of sitting, standing, walking; Tight deadlines
Computer and Technology Knowledge
Spreadsheet; Internet; Networking security; Extranet; Intranet; Programming software; Data analysis software; Mapping and data visualization software; MS Office; Enterprise Applications Integration (EAI); Business intelligence; Information Technology Infrastructure Library (ITIL)
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Salary: $42.00 hourly for 35 hours per week
Location: Etobicoke - ON, Canada
How to apply? Please send us your resume along with a cover letter to careers@88webstudio.ca
