Inactive Posting
We are composed of a group of professional marketing team, planners, designers, and programmers, seeking innovation constantly. We take the website, program development design, and service as the company’s development strategy that continues to work hard. We need a Network Support Technician to join us.
Job Details:
Title: Network Support Technician
Type: Full Time
Wage: $30.00/hour
Hours: 30 hours/week
Work Location: 9111 Beckwith Rd Suite 1050 Richmond, BC V6X 1V7
Job Descriptions:
Provide support to company staff and customers (end-users) remotely or at their locations concerning the installation of the company’s remote services
Apply discretion and independent judgment in resolving problems of customers/company
Ensure that hardware nodes used for machine communications to the cloud are correctly configured; also provide hardware and software support
Carry out review and evaluation of problems between machines and host network at customer locations and resolve them effectively
Perform revision, evaluation, and documentation of problems encountered by end-users with remote services application
Perform revision and evaluation of newly created software, as well as test it for bugs following the direction of the manager
Carry out evaluation and diagnosis of customers’ issues applying independent judgment and discretion and provide the necessary responses and solutions as quickly as possible. Involve other teams to resolve customers’ problems when necessary
Ensure call logs and resolutions are maintained in power help software
Apply various advanced tools in providing effective support for remote services products.
Job Qualifications:
Completion of a College or Other Program in Computer Science, Network Administration, Web Technology, or a related field is usually required
At least one-year working experience in a related field
Strong interpersonal skills, able to work independently as well as in a team environment
In-depth knowledge of network infrastructure, architecture, connectivity, and security.
Other Benefits:
CPP & EI
4% Vacation Pay
Please email your resume to LELE.HR@outlook.com, only qualified candidates will be contacted.
