Job Id : 20170609-142551
Title : Customer Service - Representative
Job Category : Customer Service
Posting Date : June 09, 2017
Deadline : July 09, 2017
Vacancies : 1
: Strong-Bridge Consulting tackles complicated business, customer, and technology transformation challenges by working alongside our clients to drive positive and sustainable business results.

Customer Service - Representative

Benefits to working:
•A team oriented and FUN Environment
•Several networking and learning retreats nationally and internationally each year
•Sales skills
•You’re not micro-managed
•Full hands-on training in sales and marketing
•A full time position with a work life balance
Job Purpose
Serves customers by providing product and service information. This position involves one on one sales interactions with customers.

• Attracts potential customers by answering telling of our promotions, product and service questions; suggesting information about other products and services.
• Opens customer accounts in conjunction with our call center (this is NOT a call center position).
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer information for retention purposes.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports.
• Contributes to team effort by accomplishing related results as needed.

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening, Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

We offer:
•    Competitive salary (approx. $24/hour)
•    Supportive and flexible employer
•    Perfect perspectives for career growth