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Job description:

JOB DUTIES

HARDWARE TECHNICAL SUPPORT ANALYST

• Technicians in this unit group provide first-line inter-company technical support to employees experiencing difficulties with computer hardware and with communications software.
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Interacting with users of all different levels of computer capabilities

Compensation & Hours:

Salary: 30.50 CAD Per Hour

Working hours: Minimum 32 hours per week

Overtime Rate: $45.75 per hour starting after 44 hours per week

Holiday pay: 4% of gross pay

JOB DETAILS:

Available Position: 1

Experience Required: 1 year to less than 2 years

Education Required: College/CEGEP or equivalent experience

Job Type: Employee

Job Title: HARDWARE TECHNICAL SUPPORT ANALYST

Job Status: Full Time / Permanent

Business Operating Name: 2324472 ONTARIO Inc. o/n Danphe Business Solutions

Business Address: 52 Rivermere court, Brampton, ON, L7A 1R4

Work Location: 102-115 Matheson Blvd West, Suite 117, Mississauga, ON, L5R 3L1

Email: info@danphe.ca

Website: http://www.danphe.ca

Contact No.: 647-478-2557

Extn: 241