Job description:
The General Manager will be responsible for:
- Ensuring that customer expectations are met
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships
- Manage operations with integrity and deliver a high quality customer service experience to the guest
- Ensure COGS and controllable budgets are effectively managed
- Manage all systems relating to the operations of the establishment including scheduling, payroll, financial budgets, accounts payable and marketing
- Ensure high performing results relating to brand audits and service audits
- Continuously improve the skills, knowledge and morale of front of house staff
- Ensure consistent communication with employees including formal 1/1’s scheduled weekly with documented performance reviews
- Hands-on management style, lead by example through motivation and follow-up while being functional in all areas of the business
- Develop and execute new ideas and initiatives to build revenue
- Lead regular the culture of selling/upselling
- Attend industry events and have a strong presence in the neighbourhood
- Maintain strong image and brand awareness
As a General Manager, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
- Driving sales
- Managing team members
- Tracking inventory
- Providing customer service
- Performing P&L analysis
What Are We Looking For?
As a General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills.
Additional requirements of the Retail General Manager include:
- Graduate with minimum 5 years of management experience preferably in similar industry with responsibility for financial results
- Previous management proficiency in high volume retail with P&L accountability
- Ability to create and maintain a customer focused culture
