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Hotel Clerk Supervisor

Posted by: Lonada Investments Co. Ltd. O/A Quality Inn & Suites
Posting date: June 17, 2021      Expire in -22 days
Posting date: June 17, 2021
Expire in -22 days
 
Job location: Others AB, Canada
 
Vacancy: 1
 
Job category: Supervisor
Job id: 20210617-211025

Job description:


Company: Lonada Investments Co. Ltd. O/A Quality Inn & Suites

Business information: We are proud to provide an affordable stay and all the amenities a customer expects to relax and focus on what really matters: experiences.

Business Location9704 97 Street High Level AB, T0H 1Z0

Work Location: Same as above

Type of Employment: Full time – Permanent

Anticipated Start Date: As soon as possible

 

Job Duties:

·        Establish work schedules

·        Requisition materials and supplies

·        Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work

·        Co-ordinate, assign and review work

·        Assist guests with special needs

·        Train staff in job duties, safety procedures and company policies

·        Resolve work-related problems and prepare and submit progress and other reports

·        Answer telephone and relay telephone calls and messages

·        Register arriving guests and assign rooms

·        Provide information on hotel facilities and services

·        Maintain an inventory of vacancies, reservations and room assignments

·        Process group arrivals and departures

·        Take, cancel and change room reservations

·        Process guests’ departures, calculate charges and receive payments

·        Supervise the Hotel Front Desk Clerks

·        Provide customer service

·        Assign rooms to guests and inform them of any specials offered by the hotel

·        Clerical duties (i.e. faxing, filling, photocopying)

·        Communicate with hotel staff to check guest rooms’ status

·        Provide general information about points of interest in the area

·        Investigate and resolve complaints and claims

·        Follow emergency and safety procedures

·        Handle wake-up calls

 

Requirements

- Education: Completion of high school is required

- Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required

- Ability to supervise at least 2 people per shift.

 

- Work Conditions and Physical Capabilities: Standing for extended periods, Work under pressure, Fast-paced environment and Attention to detail

- Personal Suitability: Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

 

Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week

 

Benefits: Accommodation provided at a discounted rate

 

Important Information: Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs with days off on a rotational basis. Overtime may be required.

 

Apply by e-mail to: info@qualityinnhighlevel.com

Apply by mail to: 9704 97 Street High Level AB, T0H 1Z0

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