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Inactive Posting

 
 
 

Customer Success Manager

Posted by: Devron Developments
Posting date: December 03, 2021      Closing date: April 02, 2022
Posting date: December 03, 2021
Closing date: April 02, 2022
 
Job location: Toronto - ON, Canada
 
Salary: $55,000/ year plus 10% annual bonus
 
Vacancy: 1
 
Job category: Administrative Support
Job id: 20211203-204229

Job summary:


Devron Developments is an award-winning and industry-leading homebuilder with a mission to make Toronto a happier, healthier, and more beautiful place to live. With each new community, we focus our collective passion and energy on the thoughtful design and construction of unique, high-quality mixed-used projects tailored to their surrounding neighbourhoods. Devron currently has nearly 1 million square feet under development, with a focus on creating homes and inspiring spaces for end-users, guid

Job description:


OPPORTUNITY:

 

Devron is in search of an exceptional Customer Success Manager to join our team. The culture at Devron is extremely flat, encouraging autonomy and collaboration across all roles and a strong sense of team. Reporting to the Director of Customer Care and the Director of Sales & Marketing, the Customer Success Manager will play a critical role in delivering an exceptional experience for all prospective purchasers and existing homeowners.

 

Role Details:

 

Salary: $55,000/ year plus 10% annual bonus for 37.5 hrs/week

Hours of work: 9am-5pm Monday to Friday

Benefits: Cell phone, Health Benefits, 10 days of paid vacation/year

 

RESPONSIBILITIES:

 

RECEPTION

 

  • Act as the first point of contact in person, via phone and through e-mail for any questions from customers, vendors or general inquiries
  • Manage and maintain hardware and supplies including ordering supplies and managing maintenance contracts for all Devron offices including offsite Sales Centres and Customer Care
  • Oversee day to day maintenance of the office by creating and enforcing policies, preparing memos, letters or power point presentations as required
  • Manage incoming or outgoing mail
  • Assist with managing boardroom and calendars as requested

 

CUSTOMER CARE

 

  • Act as the first point-of-contact for current customers on inquiries related to the projects
  • Draft legal documents including but not limited to amendments and assignments as directed
  • Coordinate relevant key communication pieces for all purchasers, including but not limited to; occupancy letters, unavoidable delay notices and Tarion notifications
  • Disseminate homeowner email communication (“Periodicals”) and manage responses
  • Prepare and Manage all Purchase Orders related to customer care and warranty costs.
  • Assist with various departmental projects

 

SALES & MARKETING

 

  • Monitor and respond to all incoming inquiries on Devron projects; foster relationships with appropriate sales brokerage to relay information and stay up to date on responses
  • Monitor Devron social media channels for public remarks, ensure that Devron residences are not found on MLS, Kijiji or other listing platforms
  • Coordinate elements of new “office” set-up & tear-down for current and future projects (Sales Offices, Customer Care Office etc.); securing cleaners, ordering supplies, managing internet and phone service as directed
  • Assist with public-facing events including attendance management, vendor and collateral coordination
  • Disseminate mass project marketing email communications and manage responses
  • Assist with awards entries for new projects (industry and Sales & Marketing)
  • Assist with various departmental projects
  • Experience using CRM software (Avesdo)

CONTRACT MANAGEMENT

  • Prepare all documents to be sent with the contract
  • Incorporate critical docs, award meeting notes within the contract body
  • Ensure the current sets of drawings are included within the contract docs
  • Request schedule of values, form 1000, WSIB and certificates of insurance
  • Residential real estate development experience on large projects ($50 million +)

CORPORATE

 

  • Plan and manage companywide events as directed
  • Assist with development and implantation of health and safety procedures

 QUALIFICATIONS:

 

  • At least 2 years of proven experience in customer facing roles
  • Hold at least a 1 year post-secondary education credential in administration, or a related field
  • Strong working knowledge of Microsoft Office
  • Excellent interpersonal skills, with emphasis on communication; both verbal and written
  • Ability to follow directions, learn quickly and work independently
  • Excellent organizational skills with an ability to multitask
  • Attention to detail and accuracy

 

To be successful in this role you will need to be a passionate and enthusiastic individual who relishes the chance to take ownership of this role and make it their own.

 

Interested applicants are requested to send Resume/CV and cover letter to jobs@devron.com

 

Please note that Devron is an equal opportunity employer and encourages applications from member of underrepresented groups such as indigenous peoples, persons with disabilities, racialized peoples, youth, and immigrants/newcomers with work authorization. 

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