Job description:
OPPORTUNITY:
Devron is in search of an exceptional Customer Success Manager to join our team. The culture at Devron is extremely flat, encouraging autonomy and collaboration across all roles and a strong sense of team. Reporting to the Director of Customer Care and the Director of Sales & Marketing, the Customer Success Manager will play a critical role in delivering an exceptional experience for all prospective purchasers and existing homeowners.
Role Details:
Salary: $55,000/ year plus 10% annual bonus for 37.5 hrs/week
Hours of work: 9am-5pm Monday to Friday
Benefits: Cell phone, Health Benefits, 10 days of paid vacation/year
RESPONSIBILITIES:
RECEPTION
- Act as the first point of contact in person, via phone and through e-mail for any questions from customers, vendors or general inquiries
- Manage and maintain hardware and supplies including ordering supplies and managing maintenance contracts for all Devron offices including offsite Sales Centres and Customer Care
- Oversee day to day maintenance of the office by creating and enforcing policies, preparing memos, letters or power point presentations as required
- Manage incoming or outgoing mail
- Assist with managing boardroom and calendars as requested
CUSTOMER CARE
- Act as the first point-of-contact for current customers on inquiries related to the projects
- Draft legal documents including but not limited to amendments and assignments as directed
- Coordinate relevant key communication pieces for all purchasers, including but not limited to; occupancy letters, unavoidable delay notices and Tarion notifications
- Disseminate homeowner email communication (“Periodicals”) and manage responses
- Prepare and Manage all Purchase Orders related to customer care and warranty costs.
- Assist with various departmental projects
SALES & MARKETING
- Monitor and respond to all incoming inquiries on Devron projects; foster relationships with appropriate sales brokerage to relay information and stay up to date on responses
- Monitor Devron social media channels for public remarks, ensure that Devron residences are not found on MLS, Kijiji or other listing platforms
- Coordinate elements of new “office” set-up & tear-down for current and future projects (Sales Offices, Customer Care Office etc.); securing cleaners, ordering supplies, managing internet and phone service as directed
- Assist with public-facing events including attendance management, vendor and collateral coordination
- Disseminate mass project marketing email communications and manage responses
- Assist with awards entries for new projects (industry and Sales & Marketing)
- Assist with various departmental projects
- Experience using CRM software (Avesdo)
CONTRACT MANAGEMENT
- Prepare all documents to be sent with the contract
- Incorporate critical docs, award meeting notes within the contract body
- Ensure the current sets of drawings are included within the contract docs
- Request schedule of values, form 1000, WSIB and certificates of insurance
- Residential real estate development experience on large projects ($50 million +)
CORPORATE
- Plan and manage companywide events as directed
- Assist with development and implantation of health and safety procedures
QUALIFICATIONS:
- At least 2 years of proven experience in customer facing roles
- Hold at least a 1 year post-secondary education credential in administration, or a related field
- Strong working knowledge of Microsoft Office
- Excellent interpersonal skills, with emphasis on communication; both verbal and written
- Ability to follow directions, learn quickly and work independently
- Excellent organizational skills with an ability to multitask
- Attention to detail and accuracy
To be successful in this role you will need to be a passionate and enthusiastic individual who relishes the chance to take ownership of this role and make it their own.
Interested applicants are requested to send Resume/CV and cover letter to jobs@devron.com
Please note that Devron is an equal opportunity employer and encourages applications from member of underrepresented groups such as indigenous peoples, persons with disabilities, racialized peoples, youth, and immigrants/newcomers with work authorization.
