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Inactive Posting


Customer Success Manager

Posted by: Devron Developments
Posting date: December 03, 2021      Closing date: April 02, 2022
Posting date: December 03, 2021
Closing date: April 02, 2022
Job location: Toronto - ON, Canada
Salary: $55,000/ year plus 10% annual bonus
Vacancy: 1
Job category: Administrative Support
Job id: 20211203-204229

Job summary:

Devron Developments is an award-winning and industry-leading homebuilder with a mission to make Toronto a happier, healthier, and more beautiful place to live. With each new community, we focus our collective passion and energy on the thoughtful design and construction of unique, high-quality mixed-used projects tailored to their surrounding neighbourhoods. Devron currently has nearly 1 million square feet under development, with a focus on creating homes and inspiring spaces for end-users, guid

Job description:



Devron is in search of an exceptional Customer Success Manager to join our team. The culture at Devron is extremely flat, encouraging autonomy and collaboration across all roles and a strong sense of team. Reporting to the Director of Customer Care and the Director of Sales & Marketing, the Customer Success Manager will play a critical role in delivering an exceptional experience for all prospective purchasers and existing homeowners.


Role Details:


Salary: $55,000/ year plus 10% annual bonus for 37.5 hrs/week

Hours of work: 9am-5pm Monday to Friday

Benefits: Cell phone, Health Benefits, 10 days of paid vacation/year






  • Act as the first point of contact in person, via phone and through e-mail for any questions from customers, vendors or general inquiries
  • Manage and maintain hardware and supplies including ordering supplies and managing maintenance contracts for all Devron offices including offsite Sales Centres and Customer Care
  • Oversee day to day maintenance of the office by creating and enforcing policies, preparing memos, letters or power point presentations as required
  • Manage incoming or outgoing mail
  • Assist with managing boardroom and calendars as requested




  • Act as the first point-of-contact for current customers on inquiries related to the projects
  • Draft legal documents including but not limited to amendments and assignments as directed
  • Coordinate relevant key communication pieces for all purchasers, including but not limited to; occupancy letters, unavoidable delay notices and Tarion notifications
  • Disseminate homeowner email communication (“Periodicals”) and manage responses
  • Prepare and Manage all Purchase Orders related to customer care and warranty costs.
  • Assist with various departmental projects




  • Monitor and respond to all incoming inquiries on Devron projects; foster relationships with appropriate sales brokerage to relay information and stay up to date on responses
  • Monitor Devron social media channels for public remarks, ensure that Devron residences are not found on MLS, Kijiji or other listing platforms
  • Coordinate elements of new “office” set-up & tear-down for current and future projects (Sales Offices, Customer Care Office etc.); securing cleaners, ordering supplies, managing internet and phone service as directed
  • Assist with public-facing events including attendance management, vendor and collateral coordination
  • Disseminate mass project marketing email communications and manage responses
  • Assist with awards entries for new projects (industry and Sales & Marketing)
  • Assist with various departmental projects
  • Experience using CRM software (Avesdo)


  • Prepare all documents to be sent with the contract
  • Incorporate critical docs, award meeting notes within the contract body
  • Ensure the current sets of drawings are included within the contract docs
  • Request schedule of values, form 1000, WSIB and certificates of insurance
  • Residential real estate development experience on large projects ($50 million +)



  • Plan and manage companywide events as directed
  • Assist with development and implantation of health and safety procedures



  • At least 2 years of proven experience in customer facing roles
  • Hold at least a 1 year post-secondary education credential in administration, or a related field
  • Strong working knowledge of Microsoft Office
  • Excellent interpersonal skills, with emphasis on communication; both verbal and written
  • Ability to follow directions, learn quickly and work independently
  • Excellent organizational skills with an ability to multitask
  • Attention to detail and accuracy


To be successful in this role you will need to be a passionate and enthusiastic individual who relishes the chance to take ownership of this role and make it their own.


Interested applicants are requested to send Resume/CV and cover letter to


Please note that Devron is an equal opportunity employer and encourages applications from member of underrepresented groups such as indigenous peoples, persons with disabilities, racialized peoples, youth, and immigrants/newcomers with work authorization. 


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