Job Title: Retail Sales Supervisor
Job Summary:
We are seeking a motivated Retail Sales Supervisor to oversee daily store operations and lead the sales team. This position requires on-site presence and cannot be performed remotely, as it involves direct supervision of staff and hands-on customer service.
Key Responsibilities:
Supervise, support, and coordinate the work of sales staff and cashiers on-site
Assign daily duties and prepare staff work schedules
Approve customer payments, refunds, and merchandise returns
Handle customer inquiries, complaints, and resolve issues promptly
Monitor inventory levels and order merchandise as needed
Prepare reports on sales performance, merchandising, and staff matters
Hire new employees and provide training or arrange training programs
Monitor staff performance and provide guidance and feedback
Ensure the store’s appearance meets company standards, including displays, signage, and cleanliness
Assist with sales and cashier duties when required
Perform key holder and managerial duties such as opening and closing the store
Manage escalated customer concerns and sign for deliveries
Assist in developing and carrying out in-store promotions and marketing activities
Work Location:
On-site position only: this role cannot be done remotely
Qualifications & Skills:
Secondary (high) school graduation certificate
Previous retail sales or supervisory experience preferred
Strong leadership and communication skills
Good organizational and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Customer-focused with a positive attitude
Benefits :
Dental and Vision care plans
Financial benefits:
Commision
