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Responsibilities

Tasks

• Oversee day-to-day retail store operations to ensure smooth functioning, high customer satisfaction, and achievement of sales targets.
• Plan, organize, direct, and evaluate store activities including sales, merchandising, inventory control, and customer service.
• Recruit, hire, train, schedule, and supervise retail staff, ensuring performance standards and company policies are followed.
• Set employee duties, monitor productivity, and conduct performance evaluations; address staff issues and resolve conflicts when required.
• Manage inventory levels, place orders with suppliers, and ensure proper receiving, storage, and display of merchandise.
• Develop and implement sales strategies, promotions, and in-store marketing initiatives to increase revenue and foot traffic.
• Handle customer inquiries, complaints, and escalations professionally to maintain a positive store reputation.
• Monitor store budgets, control operating expenses, and review sales reports to assess profitability and performance.
• Ensure compliance with health and safety regulations, company procedures, and applicable provincial and federal laws.
• Maintain store appearance, cleanliness, and visual merchandising standards at all times.
• Prepare reports related to sales, staffing, inventory, and operational performance for management review.