Job description:
Operations Manager - Vancouver, BC
About the Job
One of Canada's largest networks of bitcoin kiosks is seeking to hire a full-time cryptocurrency kiosk Operations Manager.
HoneyBadger was founded in 2016 when we launched our first kiosk in Vancouver, BC. Today, with over 220 locations nationally, we have become Canada’s fastest growing and most reliable network of cryptocurrency kiosks and have expanded with an online platform and over-the-counter sales service.
We are seeking a seasoned Operations Manager to join our team and be our expert in logistics, deployment, and maintenance of our kiosks. This is an exciting opportunity for someone who is passionate about cryptocurrency world including Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH) and more.
Position: Operations Manager
Position Type: Permanent, Full-time
Vacancy: 1
Work Location: #2310-1075 West Georgia Street, Vancouver, BC V6E 3C9
Compensation: Annually $76,250
Working hours: 40 hours per week
Benefits:
- Health benefits: Extended Medical benefits including dental and health starting on your start date
- Financial benefits: Eligibility for discretionary performance bonuses after one year of employment
Responsibilities:
- Supervise, plan, assign, and review the work of field technicians and clerical staff engaged in shipping, receiving, storing, distributing, and maintaining inventories of materials, parts, cash, and kiosk equipment.
- Oversee the maintenance, performance, security, and expansion of the kiosk network, ensuring all locations meet company standards for functionality, branding, and customer experience.
- Collaborate with field technicians and external partners on the setup, servicing, branding, and ongoing support of new and existing kiosks.
- Coordinate logistics and operational activities, including inventory control, purchasing transactions, cash management, transportation scheduling, route planning, and dispatching of field crews.
- Lead, train, and support staff in job duties, safety practices, security protocols, and operational procedures to ensure consistency and high-quality service.
- Manage staff task allocation, scheduling, and workload distribution to ensure efficient and timely operations; may perform the same duties as workers supervised when required.
- Conduct or participate in performance reviews of supervised employees and provide coaching, feedback, and corrective guidance as needed.
- Ensure compliance with all applicable policies, procedures, safety and security standards, and legal and regulatory requirements, and participate in the continuous improvement of these controls.
- Resolve operational issues, system outages, customer complaints, and staff-related concerns, implementing corrective actions and process improvements to prevent recurrence.
- Ensure the smooth operation of computer systems, kiosk hardware, equipment, and machinery; arrange for maintenance, troubleshooting, and repair as required.
- Requisition supplies, parts, and materials to support ongoing kiosk operations and expansion efforts.
- Oversee customer support channels to ensure prompt, professional, and effective responses to technical issues, service requests, and inquiries.
- Develop, implement, and maintain protocols to protect against cyber theft, fraud, and scams, safeguarding customer transactions and data privacy.
- Identify, evaluate, and secure new kiosk locations in alignment with business growth and operational feasibility.
Skills & Qualifications:
- Language: English
- Education: Bachelor’s degree in business, supply chain, production or manufacturing management and related is usually required.
- Experience: 2~3 years of working experience in inventory management, supply chain, ideally within the ATM, kiosk, or cryptocurrency industry.
- Experience in a startup or tech company is an asset.
- Knowledge or interest in cryptocurrency/blockchain is an asset.
- Hands-on experience with ATM or kiosk maintenance and cash handling.
- Strong organizational and analytical skills, with a proactive approach to problem-solving.
- Excellent communication and leadership skills, with the ability to manage and inspire a remote team.
- Willingness to frequently travel within Canada to oversee kiosk operations as needed.
- Eligibility to work in Canada, with a valid driver’s license.
How to Apply:
Please send your resume with cover letter to careers@badgercoin.com.
All applications will be held in strict confidence. This posting will remain open until a qualified candidate is hired.
HoneyBadger welcomes and encourages applications from all qualified individuals including persons with disabilities. We will provide reasonable accommodations upon request for candidates taking part in all aspects of the recruitment and selection cycle.
In order to be considered for employment at HoneyBadger Enterprises Ltd., candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.
