Job description:
Fort Clean Co. located at Fort St. John, BC is currently looking for one permanent full time Client Relations Manager to start as soon as possible.
Employer: Fort Clean Co
Position: Client Relations Manager (NOC 60040)
Location: Fort St. John, BC
Wage: $63–$66 per hour
Hours: 40 hours per week
Education: Completion of post-secondary education
Experience: Minimum 4 years of experience in client relations
Duties:
- Develop and oversee client relationship strategies to support long-term business growth across commercial, industrial, and construction sectors
- Serve as the primary point of contact for key clients, ensuring consistent communication and a high level of service delivery
- Build and maintain strong relationships with contractors, property managers, and corporate clients to secure ongoing service agreements
- Monitor client satisfaction, proactively address concerns, and implement solutions to enhance service quality and retention
- Coordinate with operations teams to ensure services are delivered in accordance with client expectations and contractual requirements
- Identify opportunities to expand existing accounts by introducing additional services and customized service packages
- Lead client onboarding processes, ensuring a smooth transition from initial agreement to active service delivery
- Analyze client feedback, service performance, and market trends to improve engagement strategies and support business development efforts
- Establish client service standards and internal processes to maintain consistency and efficiency across all accounts
- Support contract renewals and participate in negotiations related to service scope, pricing, and service agreements
- Prepare reports on client activity, retention rates, and service performance for management review
- Represent the company in meetings and industry interactions to strengthen client relationships and promote company services
How to Apply:
- Please send your detailed resume to: fortcleanco@gmail.com
- Only qualified candidates will be contacted for an interview.
