Job description:
Job Responsibilities
- Ensure network monitoring, network provisioning, trouble analysis, receiving and resolving trouble reports, and administration of applications.
- Provision and troubleshoot Ethernet and IP services.
- Provision and troubleshoot DNS and Managed Firewall services and equipment.
- Assist customers with initial service activation.
- Resolve issues surrounding computer hardware, software and network while demonstrating expertise in customer service and technical knowledge.
- Document and submit problem resolutions to the knowledge database in order to assist in the future
- Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, or development staff to resolve recurring problems and issues with applications and/or products.
- Review input data to verify adequacy and appropriateness of material required for data processing and related operations.
- Review output data to verify completeness, accuracy, and conformance to quality standards and specifications.
- Assure the highest quality network service is provided to the customer and maintains accurate internal records.
Qualification And Skills
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years is required.
- 1 year to 2 years experience is required.
- Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Organized, Team player, Initiative, Organized, Accurate, Client focus, Values and ethics.
- Knowledge about computer applications (Database analysis software, MS Excel, MS Office, MS Outlook, MS Windows, MS Word, Networking software, Networking hardware, Networking security, Web service design, Software development)
- Candidate is required to adapt to: Fast-paced environment, Tight deadlines, Attention to detail and handle large workload.
Location
Mississauga, ON, L5B 1M5
Vacancy
1
Salary & Hours
Employment Conditions
On call, Morning, Day, Evening, Weekend, Flexible hours
Where to apply? info@tech-mart.ca
Telephone #: +1-647-723-9834
www.tech-mart.ca
It is a permanent full time position available for: Experienced Youth, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada.
