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Guest Services Agent

Posted by: Manteo Resort
Posting date: April 25, 2023      Closing date: September 23, 2023
Posting date: April 25, 2023
Closing date: September 23, 2023
Job location: Kelowna - BC, Canada
Salary: $18.00 - $18.50 per hour
Vacancy: 1
Job category: Hotel & Resort
Job id: 20230425-183658

Job description:

Business Operating Name: Manteo Resort


Position Title: Guest Services Agent


Number of Available Position(s): 2 POSITIONS


Terms of Employment: permanent, full-time


Hours per week: 30 - 40 hours


Wage: $18.00 - $18.50 per hour



  • Staff accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St John)


Language of work: English


Work Location: 3762 Lakeshore Road, Kelowna BC, V1W 3L4


Company Profile:

Our spectacular Manteo Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennet Bridge. Manteo Resort is part of the Eldorado Resort brand, which includes Hotel Eldorado and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

The Kelowna dining landscape is a celebration of the stunning beauty and rich natural bounty of the Okanagan Valley. Ever faithful to our locale, the restaurants at the Manteo Resort and Hotel Eldorado celebrate fresh, regional farm-to-table ingredients and local Okanagan wines with enchanting views of our surroundings.


Job Description and Responsibilities:

Under the guidance of the Front Office Manager, the Guest Services Agent (GSA) will be responsible for providing courteous, prompt, professional and attentive service up to hotel standards at all times. The GSA is expected to go above and beyond to ensure that guests experience our singularly unique lakeside hospitality. 

You will be responsible for performing the following tasks to the highest standard:

  • Consistently provide a high level of customer service to all guests and crew
  • Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures as required
  • Accommodates any special requests whenever possible
  • Communicates information to the appropriate hotel personnel/departments
  • Works closely with the Housekeeping Department on room status reports
  • Maintains guest room key storage and supervises access to internet
  • Ensure duty managers are kept fully aware of any relevant feedback from guests and other departments
  • Achieve positive outcomes from guest requests in a timely and efficient matter
  • Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
  • Maximize room occupancy and practice up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy
  • Accurately notes and enters guest parking passes (seasonal)
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company policies and procedures


Skills Requirements:

  • Prior experience in a hospitality guest service position
  • Positive attitude and excellent communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Ability to stand for long periods of time
  • Competent level of computer proficiency
  • Ability to work flexible shifts, including evenings, weekends and holidays


Education Requirements:

  • Completion of secondary school or equivalent


Contact information/how to apply:

Company Address: 3762 Lakeshore Road, Kelowna BC, V1W 3L4

Phone: 250-860-1031


Please go to the link to apply for this position or send cover letter and resume to






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