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Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Networking hardware
• Networking security
• Internet
• MS Office
• Wireless networks

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Judgement
• Organized
• Team player

Benefits

Other benefits

• Parking available