Location: Hamilton, ON L8H 5X2
Salary: $39.50 per hour for 35 hours per week
Overtime:1.5 times gross pay after completion of 44 hours
Vacation Pay: 4% on every pay period
- Overseeing day-to-day operations of the retail store, ensuring smooth functioning and adherence to company policies and procedures.
- Ensuring excellent customer service by training and supervising staff to provide assistance, resolve inquiries, and maintain a positive shopping experience.
- Setting sales targets, monitoring performance, and implementing strategies to achieve revenue goals.
- Managing store inventory levels, stock rotation, and replenishment to optimize product availability and minimize stockouts.
- Ensuring attractive and organized displays that enhance the shopping experience and drive sales.
- Hiring, training, and scheduling employees, as well as providing ongoing coaching and performance evaluations.
- Implementing security measures to store safety.
- Tracking and analyzing store performance, managing budgets, and controlling expenses to achieve profitability targets.
- Collaborating with marketing teams to execute promotions, sales events, and advertising campaigns.
- Preparing and submitting regular reports on store performance, sales trends, and other key metrics to higher management.
- Ensuring compliance with health and safety regulations and maintaining a safe working environment for employees and customers.
- Managing relationships with suppliers and negotiating favorable terms for inventory procurement.
- Soliciting and responding to customer feedback to enhance the store's offerings and customer satisfaction.
- Addressing customer complaints and resolving operational issues efficiently and effectively.
- Fostering a positive and motivated work environment, promoting teamwork, and encouraging employee growth and development.
- A high school diploma or equivalent is usually the minimum educational requirement.
- Previous experience of 3 to 5 years in the retail industry is required.
- Strong leadership abilities and the capability to motivate and guide a team of employees are essential for this role.
- A solid understanding of retail operations, customer service best practices, and sales techniques is important.
- Demonstrated abilities in sales, customer engagement, and resolving customer issues effectively.
- Familiarity with inventory control, stock management, and ordering processes.
- Excellent communication skills, both verbal and written, to effectively interact with staff, customers, and higher management.
- The ability to manage time, prioritize tasks, and handle multiple responsibilities in a fast-paced retail environment.
- The capacity to address challenges, make decisions, and resolve issues that may arise in a retail setting.
- Some knowledge of budgeting, financial reports, and basic accounting principles, as store managers may be responsible for the financial aspects of the store.
- Basic computer skills and familiarity with retail software systems.
- The willingness to adapt to changing market trends and handle unexpected situations.
- Understanding of store policies, procedures, and compliance with regulations related to retail operations.
- A strong focus on delivering an exceptional customer experience to enhance customer loyalty and satisfaction.
- Proficiency in using accounting software and MS Office.
Submit your resume to email@example.com