Job description:
Type: Full-Time
Are you passionate about exploring the world and helping others create unforgettable travel experiences? We are seeking a dynamic and experienced Travel Agency Manager to lead our team and drive the success of our travel agency. If you have a deep understanding of the travel industry, exceptional leadership skills, and a knack for delivering exceptional customer service, we want to hear from you!
Responsibilities:
- Team Leadership: Lead and manage a team of travel agents, providing guidance, training, and support to ensure they deliver outstanding customer service and meet sales targets.
- Sales and Business Development: Develop and implement sales strategies to drive business growth, foster client relationships, and expand the agency's customer base.
- Product Knowledge: Stay up-to-date with the latest travel trends, destinations, and offerings to provide expert advice and create personalized travel packages for clients.
- Operational Excellence: Oversee day-to-day operations, including booking reservations, coordinating itineraries, managing travel logistics, and ensuring all bookings are accurate and timely.
- Customer Service: Handle escalated customer inquiries and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction.
- Marketing and Promotion: Collaborate with the marketing team to create and execute effective marketing campaigns, both online and offline, to attract new clients and retain existing ones.
- Financial Management: Monitor budget and financial performance, analyze sales data, and identify opportunities to increase profitability and cost efficiency.
- Compliance: Ensure compliance with industry regulations, travel policies, and legal requirements.
Qualifications:
- Bachelor's degree in Business, Hospitality, or a related field (Master's preferred).
- Proven experience in the travel industry, with a minimum of [X] years in a managerial or leadership role within a travel agency.
- Strong sales acumen with a track record of achieving and exceeding sales targets.
- Excellent interpersonal and communication skills to build rapport with clients, partners, and team members.
- In-depth knowledge of travel software and booking systems.
- Exceptional organizational and multitasking abilities.
- Leadership qualities that inspire and motivate team members.
- Problem-solving skills to address customer concerns and operational challenges.
- Proficiency in MS Office Suite and other relevant software.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Professional development opportunities.
- Travel perks and discounts.
- Collaborative and vibrant work environment.
