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Responsibilities

Tasks

• Supervise other workers
• Establish and implement policies and procedures
• Train other workers
• Train, direct and motivate staff
• Assign, co-ordinate and review projects and programs
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Manage contracts
• Manage training and development strategies
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Liaise with management, union officials and HR consultants
• Plan, organize, direct, control and evaluate daily operations
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office

Technical terminology

• Business

Area of specialization

• Correspondence
• Reports and records
• Invoices

Additional information

Security and safety

• Basic security clearance

Transportation/travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Ability to multitask
• Excellent oral communication
• Organized
• Team player
• Client focus
• Reliability