Job description:
Saber Well Consulting Ltd. offers reliable IT solutions that assist businesses in making informed decisions, enhancing efficiency, and fostering sustainable growth. Our commitment is to provide advanced strategies tailored to meet the unique needs of our clients. Currently, we are seeking a Technical Support Analyst. You will play a crucial role in resolving our clients' technical challenges. Your expertise will be pivotal in diagnosing, troubleshooting, and resolving hardware and software issues, ensuring smooth and efficient operation of our clients' IT systems. By working closely with clients, you will provide not just solutions, but also valuable advice and training.
Employer Information
Company name: Saber Well Consulting Ltd.
Business Address: 8440 154 Street Surrey BC V3S 6H3
Position Description
Position: Technical Support Analyst
Type of employment: Full- time; permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: Various locations in BC (as per company’s contracts with the clients)
Salary and Benefits
Salary: $31.00 per hour
Overtime and Vacation Pay
Stable & full-time employment
Work-life balance through flexible and accommodating work environment
Job Responsibilities
- Communicate with users experiencing difficulties to investigate, document, troubleshoot, and resolve a variety of computer system issues.
- Refer to technical manuals and other resources to find and apply solutions to issues.
- Identify, troubleshoot, and solve technical issues faced by end-users.
- Offer guidance and training to users when they encounter difficulties.
- Provide support for business systems, networks, and internet issues to users as needed.
- Address network issues, such as connectivity issues and security challenges.
- Set up and adjust software and hardware, ensuring systems are configured correctly for user needs.
- Keep records of IT configurations, installations, and maintenance up to date.
- Establish and implement security protocols for IT infrastructure, including setting up firewalls and antivirus programs.
- Perform routine backups to secure data against potential system failures.
- Keep abreast of technological developments and software updates.
- Examine system logs to identify and address potential issues.
- Control and monitor the access rights and permissions of users for security purposes.
- Contribute to the creation and implementation of disaster recovery plans.
Job Requirements
- Education in computer science, computer programming, network administration, or a related field.
- Relevant experience would be an asset.
- Ability to troubleshoot and resolve hardware and software issues.
- Knowledge of operating systems and network fundamentals.
- Familiarity with system security measures, including firewalls and antivirus software.
- Experience with system backups and recovery.
- Ability to set up, configure, and manage user accounts and permissions.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
- Analytical and problem-solving skills, with a logical approach.
- Excellent customer service skills, empathizing and fixing issues efficiently.
- Ability to prioritize tasks and manage workload in a fast-paced environment.
How to apply?
Interested candidates are welcome to apply by sending an email to opportunities.saberwell@gmail.com.
We thank you for your interest, however, only those who qualify for an interview will be contacted.
