Job description:
Location: Mississauga, ON L5N 8P7
Salary: $25.00 per hour for 35 hours per week
Number of vacancies: 1
Overtime: 1.5 times of gross pay after completion of 44 hours
Vacation Pay: 4% on every pay period
Job Type: Permanent employment
Job Responsibilities:
- Supervising the floor during meal periods to ensure that all Canadian standards and steps of service are met through all guest’s interactions.
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Assist in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
- Observe performance and encourage improvement where necessary.
- Ensure compliance of all regulatory, safety and security requirements.
- Conducting training sessions for staff on customer service standards, etiquette and product knowledge.
- Continuously providing feedback to improve individual and team performance.
- Handling customer inquiries, complaints and feedback with professionalism and empathy.
- Enforcing and maintaining high service standards to meet or exceed customer expectations.
- Communicating effectively with kitchen staff to ensure timely and accurate food service.
- Creating and managing work schedules to ensure adequate coverage.
Eligibility Requirements:
- A high school diploma or equivalent is preferred.
- Typically, 2-3 years of hands-on experience in some food chain or related industry.
- Effective English communication skills, both written and verbal, for collaborating with team members.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
Send your resume to balwindersingh1b@outlook.com to apply for the job.
