Job description:
As an Operations Supervisor, you will be responsible for ensuring operational excellence by supervising and supporting Virtual Kitchen (VK) Operators on behalf of Hero Certified Burgers.
Responsibilities:
- Review the operations of VK Operators servicing Hero Certified Burgers’ customers.
- Establish inspection schedules and conduct inspections.
- Visit and inspect assigned VK Operators with the goal of ensuring proper food preparation, quality and cleanliness.
- Assist VK Operators in increasing sales and providing high level of customer satisfaction.
- Ensure VK Operators are following all current policies and procedures communicated by Head Office to preserve the Company’s brand.
- Oversee VK location openings/renovations and new product roll outs.
- Train VK Operators in procedures and coordinate activities with other departments.
- Resolve VK Operator issues and prepare and submit progress and other reports.
- Monitor and provide performance feedback on new and existing VK locations.
- Act as a direct link between Head Office and VK Operators.
- Participate in regional team meetings to formulate, implement and enforce local policy and procedure for consistency with the Company’s policy and external regulatory requirements.
- Adhere to all Company established policies and procedures, including Food Health and Safety.
- Special projects and other duties as required.
Requirements:
- Minimum 5 years of operational experience in the food service industry
- Previous work experience with Hero Certified Burgers’ store locations preferred
- Minimum 3 years of Store management experience
- Strong operational skills in a customer-service environment with a sales focus to drive product
- Willing to travel within the region on a frequent and regular basis
- Willing to work a flexible work schedule
- Strong attention-to-detail, customer service, communication and problem-solving skills
- Effective time management skills
- Valid driver's license and clean driving record
We offer a competitive salary and comprehensive benefits package. We are an equal opportunity employer and welcome applications from qualified individuals of diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those selected for an interview will be contacted at this time.
