Job description:
Goodness Me! Natural Food Market
At Goodness Me! our mission is simple: to discover, educate about, and offer healthy living products. Our business was born out of a passion to help people live longer, healthier, and happier lives. For over 40 years, we have been providing our loyal customers with access to the healthiest products we can find.
We have 10 stores throughout Ontario, with more coming. Learn more about our story here: goodnessme.ca/pages/about-us
525 Hespeler Rd, Cambridge, ON N1R 6J2
Job Title: Department Manager
Terms of Employment: Full-time, permanent
Language: English
Compensation: $22.00 per hour, 30 - 44 hours per week, 4% vacation pay.
Duties and Responsibilities:
- Performing market research on vendors and determining the products to carry based on market research;
- Maintaining professional relationships with distributors, company representatives, and co-workers;
- Maintaining excellent product knowledge in order to make appropriate recommendations for customers;
- Providing superior customer service, including answering customer inquiries on specific products based on dietary needs and lifestyle choices;
- Calculating margins to ensure maximum profitability;
- Managing store returns and customer credits;
- Implementing pricing and planning section budgets;
- Attending company and product trainings;
- Responsibility for conducting employee interviews and training new hires;
- Organizing and scheduling product demonstrations and employee training sessions;
- Resolving conflicts between employees;
- Creating and implementing monthly employee schedules;
- Communicating job expectations to team members
- Monitoring and evaluating staff performance
- Execute performance management conversations with team members within the department.
- Assist in rolling out new policies and ensure team members are compliant.
- Ensuring adherence to company and industry regulations
- Motivating and inspiring staff and facilitating personal growth.
- Ensuring high levels of productivity are maintained.
- Maintain a high level of product and service knowledge.
- Build and maintain relationships with new and returning customers.
- Receiving and processing product orders; Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
- Participate in merchandising and promotional activities.
- Assist with inventory management.
- Assist with cleaning and ensure an orderly supplement department.
Job Requirements:
- Completion of secondary school required
- At least 2 years of experience in retail grocery sales, including previous supervisory experience required
- Extensive knowledge of a broad range of health food products and how they affect customers
- Previous experience providing personalized dietary advice to customers with regard to products adhering to specific diets including vegan, keto, paleo, and vegetarian
- Previous experience using a Catapult POS system, including processing orders and programming prices and sales
- Proficiency with Microsoft Office
- Strong organizational skills
- Excellent communication and problem-solving skills
- Ability to multitask
We’d love to see a cover letter in addition to your resume. Don’t be afraid to be original! Please send your cover letter and resume to hrdept@goodnessme.ca.
While we sincerely appreciate the interest of all applicants, only those selected for an interview will be contacted.
