Inactive Posting
Job Description:
Specifically, you will be responsible for the following:
• Managing Reception
• Determining basic client needs via phone, chat, text and e-mail;
• Ability to probe for information and determine client needs;
• Handling Inbound and Outbound phone calls, and contributing the following: Learning phone scripts; Scheduling in-person, phone, or Skype consultations; Maintaining client management systems by noting key information for the Consultants; Following up through emails, text and phone calls; and Adhering to call quality standards;
• Learning in-house customer management systems (in-house training provided);
• Fulfilling requests by clarifying desired information; completing transactions; and forwarding requests to the appropriate party;
• Maintaining customer service database by entering data / information;
• Participating in weekly team meetings and one-on-one meetings with the Client Intake Manager, and accepting feedback on performance based on calls booked and following scripts; and
• Updating personal knowledge base by participating in sales and educational opportunities.
Qualifications:
• Experience working with Canadian Immigration experience is an asset.
• Hands-on experience in sales, business development, business to business sales, and call centers
• Superior communication skills, as well as the ability to build relationships with potential clients and using persuasive sales ability to schedule immigration consultations.
• Demonstrated efficiency with time management, multi-tasking and problem-solving abilities.
• Nice to have: fluently speaking a language other than English
• Ability to work both within a team as well as independently.
• Highly detail oriented and excellent follow up skills.
Education:
• Bachelor's Degree (preferred)
Experience:
• Front desk: 1 year (preferred)
• Administrative experience: 1 year (required)
