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Job description:

Job details

• Location: Markham, ON, L6C 1T6 (Remote work available)
• Salary: 28.85 hourly/40 hours per Week
• Terms of employment:Permanent employment, Full time
• Evening, Morning, Shift, Weekend
• Starts as soon as possible
• Benefits: Health benefits, Financial benefits, Other benefits
• Vacancies: 1 vacancy
• Employment groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth

Overview

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1year to 2 years

Experience

• Experience an asset

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)

How to apply

By email

workopportunityca@gmail.com