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Job Summary:

We are seeking a highly motivated and experienced Retail Store Manager to oversee the daily operations of our store in Canada. The ideal candidate will lead a team, drive sales performance, ensure excellent customer service, and maintain high operational standards.

Key Responsibilities:

• Plan, direct, and evaluate daily store operations.
• Recruit, train, and supervise retail staff.
• Ensure customer satisfaction by providing exceptional service and resolving complaints promptly.
• Manage inventory levels and order merchandise as required.
• Develop and implement sales strategies to meet sales targets.
• Monitor and analyze sales performance, KPIs, and financial reports.
• Maintain visual merchandising standards and store cleanliness.
• Handle budgeting, cost control, and payroll.
• Ensure compliance with all health, safety, and company policies.

Requirements:

• Secondary school diploma is required; post-secondary education in business or retail management is an asset.
• 2+ years of experience in a retail supervisory or management role.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficient in inventory control, POS systems, and MS Office.
• Ability to work flexible hours, including weekends and holidays.

Assets:

• Experience in retail environments such as fashion, grocery, electronics, or convenience stores.
• Knowledge of Canadian labor laws and workplace health & safety standards