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Responsibilities

Tasks

• Coordinate the flow of information within the team
• Direct and control daily operations
• Direct staff
• Evaluate daily operations
• Plan and control budget and expenditures
• Supervise other workers
• Establish and implement policies and procedures
• Record and prepare minutes of meetings, seminars and conferences
• Plan, develop and implement recruitment strategies
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Negotiate collective agreements on behalf of employers or workers
• Set up and maintain manual and computerized information filing systems
• Conduct research
• Perform data entry
• Provide customer service
• Recruit and hire workers and carry out related staffing actions
• Maintain and manage digital database
• Perform basic bookkeeping tasks
• Consult with clients after sale to provide ongoing support

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Attention to detail
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Flexibility
• Organized
• Accurate
• Reliability