Job description:
Job Description
We are seeking a dedicated and proactive Restaurant Assistant Manager to support our daily operations and uphold high standards of service, hygiene, and customer satisfaction. The successful candidate will assist the Restaurant Manager in overseeing all front-of-house and back-of-house operations, supervising staff, and ensuring optimal guest experiences.
Key Responsibilities:
- Assist the Restaurant Manager in planning and executing strategies to attract and retain guests and increase customer loyalty
- Track progress toward weekly, monthly, quarterly, and annual performance targets, including sales, labor, and food cost goals
- Monitor inventory levels, place food and supply orders, and ensure proper stock rotation and storage procedures
- Evaluate employee performance, identify training needs, and assist in recruitment, onboarding, and continuous staff development
- Supervise, support, and motivate front-line and kitchen staff to deliver exceptional customer service
- Recommend and implement training programs focused on upselling, service efficiency, and food safety
- Engage with guests to understand their dining preferences and ensure their satisfaction
- Analyze customer feedback and dining trends to improve menu offerings and service delivery
- Resolve customer complaints promptly and professionally to maintain guest satisfaction and brand reputation
- Prepare operational reports and interpret restaurant data, including revenue trends, expenses, and market competition
- Conduct routine audits to ensure cleanliness, food safety, and compliance with brand standards
- Maintain accurate temperature logs and ensure health and safety records are up to date per franchise and regulatory requirements
- Ensure the restaurant is always inspection-ready for unannounced third-party and health department visits
- Enforce adherence to company policies, health codes, and franchise guidelines by all employees
- Act as an ambassador of the restaurant, modeling exemplary behavior and fostering a positive team culture
Job Requirements / Skills – Restaurant Assistant Manager
Education & Experience
- High school diploma or equivalent required; post-secondary education in hospitality management or business is an asset
- Minimum 5 years of supervisory experience in the food service or hospitality industry
- Familiarity with food safety standards
Work Conditions and Physical Capabilities
- Fast-paced environment
- Ability to work effectively under pressure
- Perform repetitive tasks as needed
- Physically demanding, including lifting and standing for long periods
- Strong attention to detail
- Comfortable with a combination of sitting, standing, and walking
- Able to stand for extended periods during shifts
Personal Suitability
- Accurate and detail-focused
- Strong client service orientation
- Dependable and punctual
- Adaptable and flexible to changing priorities
- Highly organized and reliable
- Effective team player with strong collaboration skills
- Excellent multitasking abilities
- Demonstrated leadership qualities
