Job description:
Tim Hortons is one of Canada’s most recognized and trusted brands, celebrated for its commitment to quality, community, and exceptional guest experiences. As part of this iconic brand, we are proud to deliver fast, friendly service in a welcoming environment 24/7. We are currently seeking a dedicated and experienced Assistant Manager to join the leadership team at our Richmond location. This role is ideal for someone who thrives in a high-energy environment, values collaboration, and is passionate about delivering excellent service at all hours.
Employer Information
Company Legal Name: Novara Investments Ltd.
Company Business Name: Tim Hortons
Website: www.timhortons.ca
Business Address: 13020 Delf Place, Richmond, BC V6V 2A2
Position
Position: Assistant Manager
Type of employment: Full-Time, Permanent
Number of Positions: 1
Anticipated Start Date: As soon as possible
Work Location: 13020 Delf Place, Richmond, BC V6V 2A2
Salary & Benefits
Hourly wage of $36.60
Overtime, vacation pay, and paid sick leave
Secure, full-time employment
Opportunities for growth and career advancement
Paid Meals: Enjoy complimentary meals during shifts.
Supportive and inclusive work environment
Responsibilities
- Manage daily operations efficiently, ensuring every guest receives exceptional service that reflects our commitment to quality and care.
- Manage shifts proactively, making sure the team feels supported with the tools and resources they need to excel in their roles.
- Implement clear procedures to maintain consistent quality and timely service, ensuring every menu item meets Tim Hortons' high standards.
- Follow Tim Hortons' standards for product preparation and equipment use, ensuring that every process aligns with our quality and safety guidelines.
- Recruit, train, and mentor a diverse, dynamic team, helping them grow in their roles while upholding Tim Hortons' operational excellence.
- Foster a positive team culture where open communication, respect, and understanding are at the heart of how we work together.
- Manage staff schedules thoughtfully, ensuring coverage during busy times while addressing any challenges or performance needs with care and fairness.
- Keep an eye on inventory, ensuring we’re always stocked and reducing waste by placing timely orders and organizing items efficiently.
- Support financial goals by tracking sales, managing cash flow, and helping plan budgets to keep the restaurant running smoothly.
- Respond to customer feedback with empathy and speed, making sure every guest leaves with a smile and positive experience.
- Prioritize health, safety, and cleanliness, ensuring we exceed food handling standards and keep our workplace safe for both staff and customers.
- Regularly inspect the restaurant, ensuring it meets Tim Hortons' cleanliness and organizational standards so it’s always a welcoming environment.
- Boost sales by executing promotions and encouraging upselling, all while maintaining the high product quality that keeps our customers coming back.
- Ensure equipment is well-maintained, addressing any repairs before they cause disruptions to our service.
- Work closely with the restaurant manager, analyzing performance and finding ways to continuously improve our operations.
Requirements
- Completion of relevant education or 1-2 years of experience in a supervisory or management role within the quick service or restaurant sector.
- Proven ability to lead, communicate effectively, and foster a strong team dynamic.
- Skilled in overseeing staff scheduling, performance management, and employee training.
- Familiarity with managing inventory and controlling costs.
- Understanding of food safety, health, and sanitation guidelines.
- Ability to perform well under pressure in a busy environment and resolve issues quickly.
- Willingness to work flexible hours, including weekends and holidays.
How to apply?
By Email: bnbyqsr@gmail.com
In Person: 13020 Delf Place, Richmond, BC V6V 2A2
Tim Hortons is committed to creating an inclusive and positive work environment. Applicants from all backgrounds are encouraged to apply. Come join a company that has been serving smiles for generations!
This Tim Hortons location is managed by Novara Investments Ltd. All hiring decisions will be made by the management team at this location.
