Responsibilities

Tasks

• Diagnose hardware and software issues in mobile devices with precision and efficiency.
• Repair or replace defective components such as screens, batteries, and internal circuits.
• Perform firmware updates, software installations, and factory resets as required.
• Install, configure, dismantle, and service telephone & mobile systems and related components.
• Ensure all repairs meet iFocus quality standards and are documented accurately.
• Maintain secure handling of client data and ensure confidentiality during repairs.
• Provide technical support and guidance to team and clients regarding device usage and care.
• Collaborate with the IT team to integrate mobile device support into broader IT solutions.
• Keep updated with the latest trends in mobile technology and repair techniques.
• Conduct routine inspections and preventive maintenance on mobile devices.
• Manage inventory of mobile repair tools, equipment, and replacement parts.

Additional information

Security and safety

Basic security clearance