Job description:
COMPANY NAME: Riverside Investments Limited Partnership DBA The Westerly Hotel
Permanent Position: Hotel Front Desk Supervisor
Number of Positions: 1
Wage Rate: $25 hourly for 35 to 40 hours per week
Job Type: Full-Time, Permanent, Morning, Day, Evening, Shift, Weekend
Anticipated start date: As soon as possible
Benefits: 4 % Vacation Pay
Work Location: 1590 Cliffe Ave, Courtenay, BC V9N 2K4
Job Duties:
- Supervise and train front desk staff to deliver outstanding guest services and maintain high standards of hospitality. Train them for safety procedures and company policies
- Recruit and hire staff
- Co-ordinate, assign and review work
- Establish work schedules and procedures
- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports to the management
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Oversee daily front desk operations, including check-in and check-out processes, reservations, and guest inquiries.
- Handle guest complaints and feedback professionally to enhance guest relations and satisfaction.
- Assist in developing and implementing front desk policies and procedures to improve operational efficiency.
Requirements:
Experience: 1year to less than 2 years
Education: Secondary (high) school graduation certificate
Must be able to work effectively as part of a team and attention to detail.
Fluent in English
Work conditions and physical capabilities.
- Ability to work in a fast-paced environment
- Ability to work under pressure
- Attention to detail
- Standing for extended periods
Personal suitability
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Dependability
- Reliability
- Conflict resolution
How to apply: send your resume to fb@thewesterlyhotel.com
Please respond with your resume attached, those qualified will be contacted.
