Guest Relations Specialist
An entry level position with the most visibility to our customers. It requires superior customer service skills, a welcoming and friendly demeanor, excellent personal appearance standards and the ability to conduct cash transactions without error.
Must consent to a criminal background check and be willing to submit to drug test
Ability to build relationships with customers to ensure customer loyalty
Operate cash register and process customer payment accurately and efficiently, in accordance with established policies
Skill in handling complex transactions
Knowledge of the products on special and the ability to persuade customer to consider other items.
Willingness and ability to build and maintain rapport with customers and coworkers
Cooperation with work team for the benefit of the company, customers and managers
Monitor and refresh the appearance and cleanliness of store interior and exterior, product shelves, cooler doors and shelves, emptying trash containers, bagging ice and other restocking activities during quiet periods of few customers on the property.
SUCCESS FACTORS (KSAs):
The attributes listed below are representative of the knowledge, skill and/or ability required.
Adapts to change; takes on new responsibilities; handles pressure; adjusts plans to meet changing needs. Meets commitments; works independently; accepts accountability; sets personal standards in alignment with company standards; stays focused under pressure; meets attendance and punctuality requirements.
Communicates well, both verbally and in writing; listens attentively to others; asks clarifying questions; manages distractions/interruptions.
Sense of Urgency/Productivity – Prioritizes well, shows energy, instills urgency in others, meets deadlines. Manages fair workload, prioritizes tasks, develops good work procedures, manages time well.
Is attentive to detail and accuracy, is committed to excellence, looks for improvements, monitors quality, own/acts on quality problems.
Ability to utilize basic computer programs.
Capable of lifting 50+ pounds regularly
Ability to work safely with hazardous chemicals and equipment
Ability to bend, lift and reach repeatedly for extended periods of time
Ability to stand in confined space for extended periods of time
Ability to perform repeated actions for extended periods of time
Job Type: Part-time
relevant: 1 year (Preferred)
cashier: 1 year (Preferred)
Toronto - ON - Canada