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Inactive Posting

 
 
 

Customer Service Supervisor

Posted by: Anewtex Inc
Posting date: January 13, 2020      Closing date: May 13, 2020
Posting date: January 13, 2020
Closing date: May 13, 2020
 
Job location: Markham - ON, Canada
 
Vacancy: 1
 
Job category: Customer Service
Job id: 20191217-171812

Job summary:


Anewtex Inc is a privately held company in Markham, ON and is a Single Location business.

Job description:


This is a Full Time Permanent Position

Job type: Full-Time Permanent

 

Job Duties:

 

  • Coordinate, schedule and assign work to team.
  • Provide information to customers. Perform general customer service duties.
  • Analyze situations and resolve client service issues.
  • Handle pre-sale inquiries/orders and customer care after sales is closed.
  • Plan routine work and office procedures within the client service.
  • Team training for improvements when necessary.  Report to direct manager as requested. 
  • Order office supplies to maintain workflow.
  • Social media customer services. i.e., follow-up clients’ inquiries, complaints, etc.
  • Familiar with the market needs.

 

 

Qualifications:

 

  • A minimum of post-secondary education
  • Minimum 2 years of relevant work experience
  • Excellent understanding and communication skills under Chinese business norms.

 

 

 

Compensation:

 

  • The compensation for this position is 27CAD per hour on 35 hour work week Monday to Friday
  • This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation

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