Spa Manager

AESTHETIC SERENITY SPA is a professional skincare and esthetics service provider operating multiple spa locations across the United States and Canada. We specialize in personalized facial treatments and advanced skincare services delivered by trained estheticians in a professional spa environment. AESTHETIC SERENITY SPA philosophy is built around professional medical facial care that feels personal and authentic. 

AESTHETIC SERENITY SPA LTD is seeking an experienced and organized Spa Manager to oversee the daily operations of our facial and skincare spa in St. Catharines, Ontario. The position may require the Spa Manager to travel to other company’s locations across Ontario. 

The position will be paying $37.00 CAD per hour, please email our company recruitment at applyaestheticserenity@gmail.com. 

The main duties include: 

- Plan, organize, direct, control and evaluate the daily operations of the spa and ensure the efficient delivery of services to clients. 

- Establish and implement operational policies, procedures and service standards for spa staff. 

- Coordinate daily staff schedules, assignments and workflow to ensure appropriate staffing and efficient operations. 

- Hire, train, supervise and evaluate estheticians and other spa employees and provide guidance regarding workplace procedures and customer-service standards. 

- Monitor the quality and consistency of client services and address operational issues affecting service delivery.

- Plan and control the spa's operating budget, expenses, inventory and purchasing of professional skincare products, treatment supplies and equipment. 

- Monitor inventory levels and coordinate ordering and replenishment of products and supplies required for daily spa operations. 

- Manage contracts and coordinate advertising, promotional and marketing activities to support client acquisition and business growth.

- Respond to client inquiries, complaints and concerns and resolve service-related issues in a professional manner. 

- Maintain effective relationships with clients, employees, suppliers and service providers. 

- Ensure that workplace procedures and internal policies are followed and that the spa operates in an organized, professional and client-focused manner. 

Requirements:

Completion of a college, CEGEP or other non-university certificate or diploma for a 3 months to 1 year program

1 to less than 2 years of relevant experience in spa, beauty, aesthetic or personal-care services, including supervisory or management experience. 

Strong organizational, communication and interpersonal skills. 

Excellent customer-service skills and ability to handle client concerns professionally. 

Ability to work independently and make operational decisions. 

Ability to work in a fast-paced, client-focused spa environment. 

Work Conditions 

Wiling to travel for work