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User Support Technician
Posted by
: LA ROPA TEXTILES
Posting date
: October 22, 2023
Closing date
:
April 22, 2024
Posting date
: October 22, 2023
Closing date
:
April 22, 2024
Job location
:
Brampton - ON, Canada
Salary
: $29.00 Per hour
Vacancy
: 1
Job category
:
IT & Web Design
Website
:
http://www.laropatextile.com/
Job id
: 20231022-150153
Job description:
Languages
English
Education
Bachelor's degree
Experience
2 years to less than 3 years
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Experience and specialization
Computer and technology knowledge
Networking software
Networking security
Internet
Servers
Desktop applications
File management software
Security software
Mail server software
Web service design
Database software
MS Windows
Wireless networks
Additional information
Personal suitability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Ability to multitask
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