Job description:
Duties/Tasks:
- Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the company’s objectives, mission and values.
- Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.
- Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
- Plans and implements work programs and customer service activities: Modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
- Write and conduct formal performance appraisals: participates in various personnel actions, including hiring, counseling, training, promotion, discipline, and termination.
- Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.
- Oversees and performs maintenance on the records of past due accounts; reviews delinquent bill reminders
- Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing and customer service; directs and participates in incorporating new developments into program areas, as appropriate.
Requirements:
- College/CEGEP; degree in Business Administration, Public Administration, or a related field.
- 2+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
Location: Georgetown, ON, L7G 4S7
Salary: $33.50 per hour for 35 hours per week
Number of vacancies: 1
Overtime: 1.5 times of gross pay after completion of 44 hours
Vacation Pay: 4% on every pay period
Job Type: Permanent employment
Send your resume at: niftyfreightcarriers88@gmail.com
