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Job description:

About In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-Double™ coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada's favourite coffee. Tim Hortons is Canada's largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas, and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more. From coast to coast, Tim Hortons has always been deeply connected with their communities and guests.

If a leadership role in a brand that accentuates teamwork, quality, and community engagement appeals to you, Tim Hortons is actively seeking dedicated shift supervisors to enrich our team. As a supervisor, your top priority is guest satisfaction! Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests enjoy, you will have the opportunity to deliver and create exceptional guest experiences. For those vibrant individuals with a passion for customer service and leadership, we're keen to connect with you.

Employer Information

Company Legal Name: BNC Investment Ltd.

Company Business Name: Tim Horton's

Website: timhortons.ca

Business Address: 9591 Ladner Trunk Rd, Delta, BC, V4K 3N3

Position Description

Position: Shift Supervisor

Type of employment: Full-Time, Permanent

Number of Positions: 3

Anticipated Start Date: As soon as possible

Work Location: 9591 Ladner Trunk Rd, Delta, BC, V4K 3N3

Salary and Benefits

Salary: $20.00 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through the flexible and accommodating work environment

Night shift premium, Paid Meals

Career advancement opportunities

Job Responsibilities

• Responsible for the overall day-to-day supervision and operation of assigned location, including staff management, food safety, guest services, sales, and food quality.
• Facilitate team meetings to coordinate daily operations and communicate any relevant updates. Also, participate in management meetings to stay informed about company policies or changes.
• Follow the company's policy and procedures, adhering to company standards to ensure all operations are in line with corporate expectations.
• Ensure health and safety regulations are followed as per the company's standards, including maintaining the cleanliness and sanitation of the workplace.
• Accountable for training and motivating staff and fostering a positive and efficient work environment.
• Coordinate with fellow shift supervisor and management to ensure seamless transitions between shifts, maintaining operational continuity.
• Estimate and order ingredients and supplies required for food preparation, controlling inventory by maintaining records of stock, repairs, sales, and wastage.
• Address any maintenance or repair issues that arise during the shift, notifying the appropriate person as needed to ensure the ongoing functionality of the operation.
• Resolve customer complaints and special requests in a timely, friendly, and professional manner, ensuring high-quality guest services.

Job Requirements

• Completion of a college program in food service administration, or hotel and restaurant management or 1 -2 years of experience in the food service sector.
• Excellent written and oral communication skills.                                                      
• To be driven and not afraid to take decisive action.
• Excellent supervisory skills and a strong understanding of customer service.
• Ability to manage a team to achieve common goals.
• Highly organized and efficient, working well under pressure.

How to apply?

Interested in a leadership position with a brand that values teamwork, quality, and community? If so, apply for our Shift Supervisor position today. To be considered for this position, please send your resume to opportunities.timhortons@gmail.com.

Tim Hortons is committed to creating an inclusive and positive work environment. Applicants from all backgrounds are encouraged to apply. Come join a company that has been serving smiles for generations!